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TechTips: Benefits of Using SMS for Business Use!

  1. No need to install any apps to send and receive messages.
  2. It can reach all mobile users worldwide, independent of the Wi-Fi and telco provider.
  3. More reliable because no data connectivity is required for instant delivery.
  4. More secure due to spam filtering mechanism put in place by telco operators.
  5. Security passwords are sent via SMS OTP for e-commerce or online backing.
  6. Businesses still prefer SMS over consumer messaging apps.*

Why choose sendQuick?

  • Easy to deploy Plug & Play appliance.
  • Real-time Out-of-band delivery (SMS is sent via SIM card obtained from local Telco).
  • Automated Escalation with 2-way SMS.
  • API integration to any application.
  • User web interface for broadcast messaging.
  • Send messages instantly via SMS, Emails and Instant messenger apps such as Facebook, WeChat, Viber, LINE, Slack, and Telegram.
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Benefits of SMS Alerts in Healthcare Industry

A competitive landscape and rising healthcare costs necessitate healthcare providers to manage costs while maintaining high-quality patient care and support services. Also, with rising cyber-attacks, they need to secure endpoints for mitigating the risk of loss of data.

The use of mobile messaging for effectively managing data and communication is a proven method of reducing costs, improving workflow processes and optimizing patient care services.

Here are the top benefits of deploying SMS technology in healthcare institutions:

1) Booking/Appointment reminder

A 2-way SMS text is an effective way of scheduling and sending reminders to patients of their appointments. This frees up administrative resources and time resulting in cost savings.

2) Diagnostic test reports

Non-confidential, routine health test results can be sent via SMS text to patients reducing patient follow-up calls and commute thereby enhancing operational efficiency

3) Queue system

An SMS alert is useful for informing patients of their queue number when there is limited space available in the healthcare institution or patients are experiencing longer waiting time.

4) 2-Factor Authentication (2FA) Security

A second layer of security via SMS One-Time-Password, 2FA mode can help mitigate cyber-security breaches and allow the doctors and patients to securely access information even from remote locations.

5) Emergency Call

If the patient’s health deteriorates or any code blue situation arises, the nurse can call the call centre who will then send out an SMS alert to the doctors cutting down crucial time to respond.

6) Internal Business Messaging

Use of personal mobile devices to communicate sensitive information can expose the healthcare institution to potential leakage of confidential data sqoope (by TalariaX) is a HIPAA compliant platform through which internal staff can share information securely.

7) Feedback and survey

SMS is a convenient and faster way to gather feedback from patients on the quality of services being offered by the healthcare institution.

TalariaX is a leading industry player in developing and providing enterprise mobile messaging solutions for improving business workflow and productivity. Our range of solutions includes IT Alerts and Notifications, 2-Factor Authentication with SMS OTP, Marketing & Emergency Broadcasting.

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4 Ways To Implement An Automated Workflow For Routine Business Processes

Do you spend a sizeable part of your day executing time-consuming repetitive processes? Implementing workflow automation by streamlining business processes leads to efficiency and eventually cost-savings, thereby improving the bottom-line of a company.

Here are some of the tasks which different departments can (and should) consider automating to enable them to focus on other important activities:

For the business continuity management team:

Deploy an automated call-tree solution as a reliable crisis communication tool to ensure real-time, omnichannel notification outreach to all relevant stakeholders during emergency scenarios

For the operation team:

Reduce no-show rate and minimize revenue losses with automated appointment reminder messages trigger based on information captured in any calendar app

For the IT team:

Countless alerts from various applications and servers and the need for physical presence of staff for monitoring them is time-consuming and pointless. IT managers can deploy a unified notifications management platform which will monitor, centralize and deliver real-time rich alerts in case of crisis.

For the marketing team:

Rich alerts can be auto-triggered whenever an abnormality (i.e. out of the configured threshold range) is detected by a social network monitoring software, thereby respond to any crisis in a timely manner

Overall, business process automation saves time, effort and money by creating active engagements with staff, prospects and clients with interactive 2-way communications that in turn automates relevant workflow across various departments.

sendQuick has a range of solutions to address critical business needs including IT Alerts and Notifications, Business process Automation, Marketing and Emergency Broadcasting, and Remote System Monitoring

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7 Tips to Help Choose an SMS Service Provider

You’ve done your legwork and have now decided to leverage the powerful benefits of using SMS technology to engage with your customers more effectively. The ubiquitous SMS (text) can help companies improve their communications flow, internally as well as with customers. It is one of the most cost effective broadcasting medium with one of the highest open-read rates.

So how does an organization choose a right SMS provider? A simple google search will give you endless options. With the plethora of options in an increasingly complex market, it is a daunting task to choose the right one. There are simply too many SMS vendors in the market offering a myriad of solutions and often they all seem to fulfill your project requirements. Apart from pricing to consider in choosing the right SMS service provider, here are the other key factors to take into consideration in making the best choice for your business.

1. Cost: Pricing is a key consideration especially for SMBs or for companies who need to reach out to thousands of customers regularly. Do confirm with the SMS vendor that the quotation provided for the SMS service needed is all explicitly reflected such as setup fee, monthly hosting fee, per SMS fee etc, and there are no hidden costs.

2. SMS API for ease of Integration: Make sure your vendor’s SMS API documents are comprehensive, uncomplicated. The API should be able to easily integrate with all your company’s existing network applications including mobile apps, open source software, CRM system, social messengers and collaboration tools. TalariaX can fully support all formats like SMTP email, SNMP Traps, Syslog and HTTP Post, all IT equipment & devices. Furthermore, sendQuick (flagship mobile messaging product of TalariaX) integrates with any existing applications to send messages via SMS, email, social messengers (WhatsApp Business, Facebook Messenger, LINE, WeChat, Viber, Telegram) and collaboration tools (Microsoft Teams, Slack, Cisco WebEx).

3. Reliable Message Delivery: Cheap pricing does not necessarily account for good delivery. A reliable SMS provider should deliver messages quickly and efficiently at competitive rates. They should have direct and strong partnerships with the local and global aggregators and telecom network providers to ensure messages are delivered with minimum delay and bounce backs.

4. Support: Is there a local account manager attending to your project requirements responsibly and proactively? If so, he or she needs to listen to your project requirements and limitations, then propose you the appropriate solutions or methodology to fulfill your requirements and allow room for scalability in the future. Furthermore, he or she needs to be able to walk-through with your team the evaluation, purchasing and post-purchase processes closely. Also, do check if they provide other means of support in addition to email, such as phone, web chat, accessibility 24/7, anything that is relevant for you.

5. Global reach: The SMS vendor’s network coverage and reach are an important factor to consider. With globalisation and evolution of e-commerce, more businesses are expanding their operations outside of their home country. It is important that the SMS provider should have global connectivity and send SMS texts to different countries across multiple mobile networks. TalariaX SMS gateways have been deployed across multiple industry verticals in over 50 countries across the globe.

6. Scalability and Testing: An important item on the checklist is scalability and testing of the system. Is there a proof-of-concept or trial account during the user acceptance testing (UAT) stage to confirm whether you can send and receive messages from your chosen mobile operators or mobile phone numbers through the SMS vendor? This will ensure minimal hiccups when initiating a campaign.

7. 2-way messaging: If you are looking for interactive responses to your SMS texts, you should ask the SMS gateway provider if they provide 2-way SMS messaging. Many companies are moving towards 2-way messaging as it allows them to interact with their consumers more closely and can be used for various job functions like job dispatch, appointment reminders, promotional messaging, security alerts, notifications, etc. sendQuick can send and receive 2-way alerts from IP addressable infrastructure, third-party applications from users across the enterprise.