benefits-of-sms

Benefits of SMS Alerts in Healthcare Industry

A competitive landscape and rising healthcare costs necessitate healthcare providers to manage costs while maintaining high-quality patient care and support services. Also, with rising cyber-attacks, they need to secure endpoints for mitigating the risk of loss of data.

The use of mobile messaging for effectively managing data and communication is a proven method of reducing costs, improving workflow processes and optimizing patient care services.

Here are the top benefits of deploying SMS technology in healthcare institutions:

1) Booking/Appointment reminder

A 2-way SMS text is an effective way of scheduling and sending reminders to patients of their appointments. This frees up administrative resources and time resulting in cost savings.

2) Diagnostic test reports

Non-confidential, routine health test results can be sent via SMS text to patients reducing patient follow-up calls and commute thereby enhancing operational efficiency

3) Queue system

An SMS alert is useful for informing patients of their queue number when there is limited space available in the healthcare institution or patients are experiencing longer waiting time.

4) 2-Factor Authentication (2FA) Security

A second layer of security via SMS One-Time-Password, 2FA mode can help mitigate cyber-security breaches and allow the doctors and patients to securely access information even from remote locations.

5) Emergency Call

If the patient’s health deteriorates or any code blue situation arises, the nurse can call the call centre who will then send out an SMS alert to the doctors cutting down crucial time to respond.

6) Internal Business Messaging

Use of personal mobile devices to communicate sensitive information can expose the healthcare institution to potential leakage of confidential data sqoope (by TalariaX) is a HIPAA compliant platform through which internal staff can share information securely.

7) Feedback and survey

SMS is a convenient and faster way to gather feedback from patients on the quality of services being offered by the healthcare institution.

TalariaX is a leading industry player in developing and providing enterprise mobile messaging solutions for improving business workflow and productivity. Our range of solutions includes IT Alerts and Notifications, 2-Factor Authentication with SMS OTP, Marketing & Emergency Broadcasting.

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Security Solutions — An Effective Treatment for Healthcare Challenges

Hospital security poses unique challenges; patient safety is critical, especially considering the vulnerability of the population, yet many hospitals areas are accessible to the public. That’s why patient safety initiatives are incredibly important — having security cameras in hospitals to detect and verify potentially critical events and maintaining secure access to high-risk areas is paramount.

Video Security Gets AI-Treatment

The role of artificial intelligence (AI) in security has been transformative. AI-powered security solutions, such as our Unusual Motion Detection (UMD) technology, augment the effectiveness of thorough video coverage in hospitals by helping take care of the detection function of security, allowing operators to focus their time and attention on verifying alarms and proactively responding to events instead of simply monitoring screens.

Given the open accessibility of many healthcare facilities, an improved ability to detect, verify and act on potentially critical events is extremely valuable for both patient safety and hospital security, making AI technology an important component of advanced security systems in healthcare today.

Our Security Department’s mission at Charlotte Hungerford Hospital is the safety of our patients, visitors, and employees. Avigilon was chosen because of its high-quality imaging and advanced technology that have brought efficiencies to my job.
– Chad Rioux, Director of Security, Charlotte Hungerford Hospital

Avigilon ACM™ System Alleviates Access Aches and Pains

Secure access is another crucial component of hospital security. Restricting access to sensitive areas — such as medication storage cabinets or units with a high risk of patient elopement — can have a huge impact on patient safety and loss prevention.

Our Access Control Manager (ACM) system works together with Avigilon Control Center (ACC) video management software to produce action-based alarms and notifications when potential breaches occur, helping to ensure that only authorized individuals gain entry to restricted areas and expediting event correlation during investigations. By effectively limiting access, hospitals can help decrease patient elopement, protect valuable assets and minimize medication theft.

Radios Remedy Critical Communications Challenges

For an end-to-end security solution, Motorola Solutions land mobile radios complement Avigilon solutions by allowing security operators to quickly convey critical information that helps enable faster response. When unusual activity is detected by video security or a restricted access control event occurs, the operator in the video control room can radio roaming security officers for further investigation. By deploying a complete security solution that delivers actionable results from the time a potentially critical event is detected until after an incident is resolved, hospitals can take a proactive approach to security.

Maintaining hospital security is no easy task — but it’s absolutely crucial. Technologies such as AI-powered video analytics, advanced access control systems and critical communications solutions can augment the abilities of officers to detect and verify potentially critical events while also enabling them to proactively respond when needed, mitigating risks to patient safety. By deploying these solutions within their facility, hospitals are better positioned to protect what matters most — their patients, staff and resources.  

© 2019, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, ACC, ACCESS CONTROL MANAGER, ACM, and AVIGILON CONTROL CENTER are trademarks of Avigilon Corporation. Other names or logos mentioned herein may be the trademarks of their respective owners.