Effortless remote user support
Assist your users in resolving technical issues swiftly and safely, no matter if they are at an office or working from home. With remote support features, mastering home office or eLearning has never been easier!
Stay connected to your users, no matter where they are
60% of major data breaches are attributed to unpatched system vulnerabilities.
Protect your organizational and personnel data with the cross-platform tool.
Immediate
Nobody likes to wait on lengthy support times. IT teams rely on FileWave to reduce time spent on resolving issues.
Intuitive
Remote control, self-service kiosk, and configuration enforcement make resolution easier for both end users and IT support members.
Secure
All remote sessions are encrypted and comply with the latest security standards to guarantee secure remote sessions for your team.
REMOTE ASSISTANCE FEATURES
Reduce ticket resolution times with FileWave
Remote desktop
Connect remotely across networks and NAT configurations to walk users through difficult technical processes and offer training.
Deliver smooth onboarding experience for your users with FileWave’s customizable processes and effortless service features, including the powerful TeamViewer integration.
Automated software distribution
Ensure applications are properly installed even when interrupted by unstable connections or user behavior by setting customized intervals to automatically repair and reinstall apps.
Self-service Kiosk
Give users the freedom to install pre-approved apps and software from the self-service Kiosk. Avoid complications that stem from unmanaged, incompatible software installed by users.
Patch management
Avoid the downtime and negative outcomes that come with security breaches with a streamlined patching experience that targets OS and third-party applications.
How Can We Help?
Inquire now! Fill out the form below and our team will reach out to you as soon as we can.
Head Office
1005 Metropolitan Ave, Corner Kakarong, Makati, 1205 Metro Manila
Cebu Office
2F Unit 202-204, GMC Innovation Center, M. J. Cuenco Ave, Brgy San Roque Cebu City 6000
Davao Office
Unit 11, Plug Holdings Bldg, 141 R. Castillo St, Agdao, Davao City, 8000 Davao del Sur
