Helix Multi-cloud Service Management

Seamless service experience across multi-cloud environments

Service Management

Deliver a seamless service experience across the enterprise

  • Collaborate effectively with service vendors to troubleshoot/resolve issues
  • Tightly integrate incident and change management with leading agile development solutions
  • Audit service performance capabilities to measure service integrity

Manage and broker incidents and changes directly between Helix Remedy and leading third-party cloud service providers

  • Collaborative, automated incident brokering across multi-cloud service providers including AWS and Salesforce Service Cloud
  • Out-of-the-box integration with DevOps tools such as Jira
  • Insight-driven reporting dashboards for enhanced productivity