Helix Multi-cloud Service Management
Seamless service experience across multi-cloud environments
Service Management
Deliver a seamless service experience across the enterprise
- Collaborate effectively with service vendors to troubleshoot/resolve issues
- Tightly integrate incident and change management with leading agile development solutions
- Audit service performance capabilities to measure service integrity
Manage and broker incidents and changes directly between Helix Remedy and leading third-party cloud service providers
- Collaborative, automated incident brokering across multi-cloud service providers including AWS and Salesforce Service Cloud
- Out-of-the-box integration with DevOps tools such as Jira
- Insight-driven reporting dashboards for enhanced productivity
