BUSINESS CHALLENGE:

For the organization to be able to deliver consistent and efficient support across the decentralized business, they needed global processes and streamlined ways of working, while still accommodating localized practices that enable consumer-centric sales. As the ITSM solution used in the Americas (North America and LATAM) was nearing end of life, Pernod Ricard set about finding an optimal, cloud-based replacement that would meet the needs of its Americas team and then eventually expand to serve the rest of the IT organization.

BMC SOLUTION:

After evaluating Gartner’s Magic Quadrant leaders, Pernod Ricard Americas chose BMC Helix Remedyforce for its out-of-the-box differentiators: functionality, configurability, adaptability, and the underlying stability and power of the Salesforce platform, along with its Chatter integration. With a well-developed core configuration, aligned with the company’s globally accepted processes, Pernod Ricard maintains the ability to adapt to local ways of working in affiliate communities.

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