Switzerland’s Barry Callebaut Group is the world’s leading manufacturer of high-quality chocolate and cocoa products. To support its close to 10,000 employees and more than 50 production sites worldwide, the company established a centralized European Shared Service Center for managing tickets related to technology, human resources (HR), supply chain, accounts payable, accounts receivable, general ledger, master data, and other functions. The shared services model is delivering economies of scale that are reducing support costs and helping the company handle its 9.1% compound annual growth rate (CAGR) over the past five years.