BMC Helix ITSM is the
next generation of Remedy
BMC Helix ITSM is industry-leading service management that uses intelligent automation to transform best-practice ITSM principles you’ve come to appreciate from Remedy into the modern agile service solutions businesses need.
Everything you need to deliver predictive, industry-leading service management
- Intelligent service automation capabilities for faster, more accurate and efficient ways of delivering agile service innovations
- BMC Helix Multi-Cloud Broker provides a secure, seamless service experience across multi-cloud environments
- Powerful, stunning reports and visualizations allow data-driven insights
- Modern persona-based UX optimized across devices
- Proactive problem and incident management helps find potential issues and rapidly resolve them
- New BMC Helix iPaaS delivers industry-leading iPaaS to increase usability, adaptability, and scalability
- Optimized for ITIL® 4
- Winner of the SaaS Award for Best SaaS for Ticketing or Event Management
Everything you need to deliver predictive, industry-leading service management
- Document and coordinate activities for change requests across your entire IT landscape—from data centers to desktops.
- 40% reduction in failed changes through controlled release management
- 55% reduction in cost per change event by using automated collision detection and impact analysis
- 35% increase in process efficiency with out-of-the-box ITIL alignment
- 33% reduction in level-one ticket costs as a result of reduced help desk calls
How Can We Help?
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Head Office
1005 Metropolitan Ave, Corner Kakarong, Makati, 1205 Metro Manila
Cebu Office
2F Unit 202-204, GMC Innovation Center, M. J. Cuenco Ave, Brgy San Roque Cebu City 6000
Davao Office
Unit 11, Plug Holdings Bldg, 141 R. Castillo St, Agdao, Davao City, 8000 Davao del Sur